Effective Date: September 9, 2026
Last Updated: September 9, 2026
Welcome to FlyRort (flyrort.com). These Terms and Conditions govern your access to and use of our global travel agency services, flight booking platforms, and worldwide visa processing desks. Operating under the BmanD Group corporate umbrella, alongside our technical sibling Rortix (rortix.com, est. 2021) and the traveler ecosystem of founder Masuk Alam Noton (masukalamnoton.com), FlyRort is committed to transparency, integrity, and absolute professionalism.
By accessing our website, booking flights, or engaging our visa processing services, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
1. Scope of Services & Agency Role
FlyRort acts as an intermediary travel and visa processing agency. We coordinate between you (the traveler), global distribution systems (GDS), commercial airlines, hotels, and sovereign consular authorities.
- While we provide expert guidance, meticulous document review, and logistical support, we do not own, operate, or control third-party airlines, hotels, or government embassy decision-making bodies.
- Sovereign embassies and consulates maintain absolute and independent authority over visa issuance, rejections, processing durations, and consular fees. FlyRort cannot guarantee visa approvals.
2. Service Fees & Payment Policies
- Transparent Pricing: All professional service fees, consular charges, and flight ticketing costs will be clearly communicated prior to payment confirmation.
- Payment Authorization: By submitting payment details through our secure gateways or authorized bank channels, you authorize FlyRort to collect funds corresponding to your selected travel or visa package.
- Non-Refundable Professional Fees: All visa processing fees, agency consultation charges, and administrative service fees are strictly non-refundable, regardless of whether a visa is approved, delayed, or refused by an embassy, or if the client cancels the application voluntarily.
3. Flight Ticket Bookings, Modifications & Refund Integrity
We believe in absolute honesty and fairness regarding air ticketing and airline policies:
- Airline Rules Govern: All flight bookings are strictly subject to the individual airline’s fare rules, baggage allowances, change policies, and cancellation terms.
- Non-Refundable Tickets: Unless a ticket is explicitly purchased under a fully refundable fare class, most promotional or standard economy airline tickets are non-refundable by the carrier.
- Our Honest Refund Commitment: Unlike agencies that delay or withhold customer funds, FlyRort operates with complete transparency. If you cancel an eligible ticket and the airline officially issues a refund, we guarantee that we will pass 100% of that refunded amount back to you immediately upon receipt from the airline, subject only to any standard, transparent airline processing fees.
4. Client Responsibilities & Accurate Documentation
- Passport Validity: Clients must ensure their passport remains valid for at least 6 months beyond their intended return travel date and contains sufficient blank pages.
- Truthful Information: You warrant that all information, passport telemetry, financial solvency papers, employment records, and supporting documents provided to FlyRort are 100% authentic, accurate, and lawfully obtained. Providing fraudulent documents will result in immediate service termination, forfeiture of all fees, and potential legal reporting under BmanD Group compliance protocols.
- Timely Submissions: Clients must adhere strictly to documentation deadlines provided by our visa and booking desks (
visa@flyrort.com,booking@flyrort.com). FlyRort is not liable for embassy rejections or missed flights caused by delayed client submissions.
5. Limitation of Liability
FlyRort, its parent entity BmanD Group, sister concern Rortix, and founder Masuk Alam Noton shall not be held liable for:
- Direct, indirect, incidental, or consequential damages arising from flight cancellations, schedule changes, weather disruptions, lost baggage, or mechanical failures governed by third-party airlines.
- Financial losses or travel disruptions resulting from sovereign visa denials, delayed embassy processing, or sudden changes in international border entry requirements.
6. Modifications to Terms
FlyRort reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Continued use of our website (flyrort.com) or services following any updates constitutes your acceptance of the revised terms.
7. Contact & Legal Correspondence
For any formal inquiries, legal notifications, or clarification regarding these Terms and Conditions, please contact our administrative desks directly:
- Legal Department:
legal@flyrort.com/legal@bmandgroup.com - General Support Desk:
support@flyrort.com/info@flyrort.com
